I. Model Selection & Procurement (Core Pain Points for Customer Decision-making)

Q: How to select an automatic label machine suitable for your business?

A: Four key dimensions shall be confirmed for model selection: ① Processing materials: self-adhesive labels, PET stickers, coated paper or thin films; ② Production mode: continuous mass roll production or small-batch sample cutting of irregular single sheets; ③ Whether CCD vision contour cutting with camera is required; ④ Maximum processing width of labels.

Yitu Electromechanical has 15 years of experience in R&D and production of engraving and cutting equipment. The servo automatic continuous-feeding label machine adapts to multiple production scenarios. Customers can send materials for free sample testing. We will match the proper model according to actual cutting results to avoid wrong selection.

Q: What label materials can the servo continuous-feeding label machine process?

A: Compatible with roll labels including self-adhesive coated paper, PP synthetic paper, PET, PVC, BOPP film, heat transfer stickers and more. Different materials vary in hardness and thickness, which impose different requirements on feeding and blade pressure. For complex materials, it is recommended to send physical samples to test the actual effect of kiss cut and full cut.

Q: What configuration of label machine should be chosen for printed irregular label stickers?

A: For printed irregular labels with registration marks, a label machine equipped with camera vision contour positioning is mandatory. Yitu self-developed patented true camera imaging positioning technology enables the machine to automatically identify printed marks, correct deviation and compensate for material deformation. No manual alignment is required. It achieves precise cutting of irregular contours and reduces label scrap rate.

Q: Which structure of label machine is more stable for mass roll label processing?

A: For continuous mass roll processing, the automatic continuous-feeding label machine with servo drive and dual pinch roller structure is preferred. Equipped with a large-capacity paper bin, it improves the stability of material clamping and feeding, reduces deviation and paper jamming, and is suitable for large-scale production of label factories and foreign trade OEM customers.

Q: As a label machine manufacturer, what are your core advantages over competitors?

A: ① Self-developed patented true camera imaging positioning technology, industry pioneering, with stable contour recognition and tolerance to slight material stretching deformation;

② Self-owned modern workshop with 6 automated production lines and sufficient production capacity;

③ All equipment has obtained CE-EMC, ICE, C-FCC and EU RoHS certifications for foreign trade export;

④ OEM & ODM branding and function customization available;

⑤ One-on-one remote technical training, 1-year warranty for complete machine.

# II. Process & Production Pain Points (Top Concerns of Factories)

Q: What causes feeding deviation and jamming of roll label machines? Can it be improved?

A: Ordinary models adopt single pinch roller clamping, which easily leads to deviation with changes in coil thickness and tension. Yitu servo label machines adopt dual pinch roller structure and optimized feeding control system. In case of deviation or jamming, technicians remotely assist in adjusting pinch roller pressure and feeding speed parameters to improve feeding stability.

Q: Can the label machine perform kiss cut for self-adhesive labels, cutting only the top layer without damaging the backing paper?

A: The servo automatic continuous-feeding label machine supports full cut and kiss cut modes with finely adjustable blade pressure parameters to realize kiss cut of self-adhesive labels while keeping the backing paper intact. The thickness of backing paper and face stock varies greatly among different labels. It is recommended to send physical samples to verify the consistency of kiss-cut depth.

Q: Will accumulated offset occur on the label machine during long-time continuous roll production?

A: Servo motor plus closed-loop control system can reduce accumulated errors in long-distance feeding. Dual pinch rollers clamp the coil evenly to prevent material sliding. All equipment passes aging test before delivery. Stable performance can be maintained during long-time mass production with proper maintenance. Remote program iteration is supported to optimize machine performance.

Q: How to deal with burrs and uneven cut edges after label die-cutting?

A: Burrs are mainly caused by worn blade tips, mismatched blade pressure & speed parameters and unstable coil tension. You can replace original blade tips and adjust cutting speed and blade pressure. Technicians provide remote guidance for parameter optimization to achieve clean and neat label cut edges.

# III. OEM/ODM Branding & Questions for Foreign Trade Customers

Q: Does the label machine support OEM branding and ODM function customization?

A: Yes. Yitu is an original manufacturer. We can customize body logo, boot screen, body color and program functions to meet branding requirements. For ODM projects, we will evaluate development cycle and support program iteration during production.

Q: Can non-standard function modification of label machines be done for special label materials?

A: Yes. Customers provide processing samples and process parameters. Our R&D team evaluates feasibility and can fine-tune programs and feeding mechanisms, and deliver corresponding solutions, production lead time and quotations.

Q: Do label machines have relevant certifications for overseas export?

A: Our equipment is fully certified with CE-EMC, ICE, C-FCC and EU RoHS, meeting access requirements for European, American and other overseas markets. Foreign trade customers can use them directly for customs declaration and factory audit by overseas buyers.

# IV. Training, Warranty & After-sales Service (Reduce Procurement Risks)

Q: Will operation training be provided for factory buyers new to label machines? Is it hard to learn?

A: One-on-one remote technical guidance is provided, covering machine operation, file import, contour calibration, parameter adjustment and basic troubleshooting. A large number of operation tutorial videos are available for review anytime. The machine adopts full touch screen intelligent control system for intuitive and simple operation.

Q: What is the warranty period of the label machine? How to repair after warranty expiration?

A: 1-year warranty for the whole machine. Free repair for non-artificial faults within warranty period. Only spare part cost will be charged after expiration, with permanent technical consultation. Software & parameter faults will be debugged remotely first to reduce production line downtime.

Q: What is the after-sales response speed when equipment fails during production?

A: Remote online troubleshooting is prioritized. Most software, parameter and setting issues can be solved remotely. Dedicated and service hotlines are available for quick response on working days to guide customers in fault diagnosis and shorten production downtime.

Q: Can consumable parts such as blade tips and pinch rollers be purchased from the original factory?

A: The original factory supplies full range of consumables for long term: engraving blades, pinch rollers, sensors, etc. Purchasing directly from the manufacturer ensures high part matching, avoiding accuracy drop and paper feeding abnormality caused by third-party accessories.

# V. Business Sampling & Delivery

Q: Can we test the die-cutting effect before purchasing the label machine?

A: Free sample testing is supported. Customers send label materials to our factory. We conduct die-cutting test, send back samples and test videos, then recommend the corresponding model.

Q: What is the approximate price of the servo automatic continuous-feeding label machine?

A: The price varies greatly depending on processing width, camera contour function and servo configuration. Please inform us of your label material, processing width and daily output requirements, we will provide targeted configuration plan and quotation.

Q: How long is the delivery lead time after placing an order for label machines?

A: Standard in-stock models can be shipped quickly after order confirmation. For OEM and ODM customized models, the production cycle will be assessed according to customization content and clearly informed at business negotiation stage.

Q: Which design software is compatible with the label machine and what file import methods are supported?

A: Compatible with mainstream design software including AI, CorelDRAW, CAD and Wentai. It supports multiple input modes such as USB import and network transmission, adapting to different working environments of processing factories and brand owners.

# VI. FAQ on Common Equipment Failures

Q: Why cannot the camera contour function detect label registration marks?

A: Dust on lens, too strong / weak ambient light, blurry printed marks or marks out of recognition area will affect recognition. We provide complete camera calibration tutorials and technicians remotely assist in troubleshooting to restore recognition.

Q: The label machine does not respond after receiving cutting files sent from computer. How to solve it?

A: Check communication port, data cable and selected machine model in software. The machine supports offline output via USB to avoid computer communication failure. Technicians remotely assist in checking connection settings.

Q: What causes inconsistent cutting depth for roll labels, cutting through in some areas and incomplete cutting in others?

A: Uneven coil thickness, blade wear and inconsistent pinch roller pressure can lead to this issue. Priority should be given to replacing original blade tips and fine-tuning blade pressure and pinch roller pressure to reduce fluctuation of cutting depth.