I. Model Selection & Procurement (Core Pain Points for Customer Decision-making)

Q: How to select a digital die-cutting machine suitable for your business?

A: Four key factors shall be prioritized for model selection: ① Processing materials (adhesive labels, PET, EVA foam, cardstock, protective films, etc.); ② Process requirements: full cut or kiss cut; ③ Order mode: mass roll production or small-batch multi-variety sample cutting for irregular shapes; ④ Whether vision contour positioning is required.

Yitu Electromechanical has 15 years of experience in R&D and manufacturing of engraving & cutting equipment. Our full product range covers servo digital die-cutters, roll-to-roll label die-cutters and desktop film cutters. Customers may send materials for free sample testing. We will match the right model according to actual cutting results to avoid waste caused by improper selection.

Q: What materials can the die-cutting machine process?

A: It is compatible with various non-metallic materials including self-adhesive labels, PVC, PET film, EVA foam, double-sided tape, cardstock, heat transfer film and mobile phone protective films. Different models support different thicknesses and processes. We recommend sending physical materials for trial cutting to verify cutting performance before finalizing your solution.

Q: Which die-cutting machine is better for small-batch orders with many irregular patterns?

A: For small batches, frequent order changes and abundant irregular patterns, a digital die-cutter with camera vision positioning is preferred. No steel rule dies are required; patterns can be cut directly from computer files, enabling fast order switching. The A3MAX6 servo continuous-feeding digital die-cutter is equipped with automatic camera contour tracking, large-capacity paper bin and dual pinch rollers, ideal for label, sticker and film sampling as well as small & medium batch production.

Q: Which die-cutting equipment is suitable for mass roll-fed label production?

A: For continuous mass processing of roll labels, the servo automatic continuous-feeding label die-cutter is recommended. It supports continuous roll feeding. The dual pinch roller structure ensures stable material feeding and reduces material deviation and paper jamming, suitable for large-scale production of standard self-adhesive labels.

Q: As a die-cutting machine manufacturer, what are your core advantages over competitors?

A: ① Self-developed patented true camera imaging positioning technology, industry pioneering, automatically identifies registration marks for deviation correction and delivers precise alignment for irregular pattern cutting;

② Self-owned modern workshop with 6 automated production lines and monthly output of 50,000 units;

③ All equipment is fully certified with CE-EMC, ICE, C-FCC and EU RoHS to meet export requirements for foreign trade;

④ OEM & ODM co-development available;

⑤ One-on-one remote technical training, one-year warranty for the whole machine.

# II. Precision & Process Pain Points (Top Concerns of Production Side)

Q: What causes skewed cuts and poor registration in die-cutting? Can this problem be solved?

A: Conventional die-cutters rely on physical positioning, so printed irregular labels are prone to offset and pattern damage. Yitu die-cutters adopt patented automatic camera vision positioning technology. The machine automatically recognizes printed marks and corrects deviation without manual alignment, achieving precise cutting for complex irregular stickers and labels and lowering scrap rates.

Q: Does the die-cutting machine support kiss cut (cut through the top layer while keeping the backing paper intact)?

A: All servo die-cutter models support both full cut and kiss cut modes with finely adjustable pressure parameters to achieve kiss-cut effect for self-adhesive labels. Since material thickness varies, we recommend sending physical samples for testing to verify consistency of kiss-cut depth.

Q: Will the precision of the die-cutting machine degrade after long hours of continuous production?

A: Mechanical structure, servo drive and control system directly determine long-term stability. All Yitu equipment undergoes aging tests before delivery and adopts self-developed intelligent touch control system. Stable cutting precision can be maintained under proper maintenance. Remote program updates are supported to optimize machine performance.

Q: What causes burrs on cut edges?

A: Burrs are mostly caused by worn blades, improper pressure parameter settings or unstable feeding. All Yitu machines pass cutting tests before delivery. Our technicians remotely guide adjustment of speed and pressure after delivery. Original consumables such as blades are continuously supplied to ensure neat and clean cutting edges.

# III. OEM/ODM Customization & Questions for Export Customers

Q: Does the die-cutting machine support OEM branding and ODM function customization?

A: Yes. Yitu is an original manufacturer with 15 years of R&D accumulation. Customization is available for machine logo, boot screen, body color and functional programs to meet personalized demands of brand clients. For ODM projects, we evaluate development lead time and support program iteration during production.

Q: Can non-standard modifications be made to die-cutting machines for special materials?

A: Yes. Customers provide processing samples and process parameters. Our R&D team evaluates feasibility and fine-tunes programs and feeding mechanisms, and provides corresponding solutions, production lead time and quotations.

Q: Does the equipment have relevant certifications for overseas export?

A: The machines are fully certified with CE-EMC, ICE, C-FCC and EU RoHS, complying with market access requirements for Europe, America and other overseas markets. Foreign trade customers can use the certificates directly for customs clearance and factory audits by overseas buyers.

# IV. Training, Warranty & After-sales Service (Reduce Procurement Risks)

Q: Will operation training be provided after purchasing the die-cutting machine? Is it easy for new operators?

A: One-on-one remote technical guidance is provided, covering machine operation, file import, parameter adjustment and basic troubleshooting. A large library of tutorial videos on calibration, film cutting and QR code cutting is available for on-demand review. The machine is equipped with a full touch-screen intelligent control system for intuitive and easy operation.

Q: What is the warranty period of the die-cutting machine? How about maintenance after warranty expiration?

A: One-year warranty for the whole machine. Free repair for non-artificial failures within the warranty period. Only spare part cost is charged after expiry, with permanent technical consultation. Software and parameter faults will be debugged remotely first to reduce downtime.

Q: What is the after-sales response speed when equipment fails?

A: Remote online troubleshooting is prioritized. Most software and parameter setting issues can be solved remotely. Dedicated and service hotlines are available for quick response on working days to guide customers in troubleshooting and minimize production line downtime.

Q: Can consumable parts such as blades and pinch rollers be purchased from the original factory?

A: The original factory supplies a full range of consumables on a long-term basis, including blades, pinch rollers, sensors, etc. Purchasing directly from the manufacturer ensures high part matching and prevents precision degradation caused by third-party accessories.

# V. Business Sampling & Delivery

Q: Can we test the cutting effect before purchasing the die-cutting machine?

A: Free sample testing is supported. Customers send processing materials to our factory. We complete trial cutting, send back samples and test videos, then recommend a suitable model.

Q: What is the price range of die-cutting machines?

A: Prices vary greatly depending on cutting width, servo configuration, vision positioning and automatic feeding function. Please inform us of your processing materials, dimensions and daily output requirements, and we will provide a targeted configuration plan and quotation.

Q: How long is the delivery lead time after placing an order?

A: Standard in-stock models can be shipped quickly after order confirmation. For OEM and ODM customized models, the production cycle will be assessed according to customization content and clearly stated during business communication.

Q: Which design software and file import methods are compatible with the die-cutting machine?

A: Compatible with mainstream design software including AI, CorelDRAW, CAD and Wentai. It supports multiple input modes such as USB import and network transmission, adapting to different factory working environments.

# VI. FAQ on Common Equipment Failures (High-frequency Long-tail Search Questions)

Q: What to do if the die-cutter frequently jams and material feeds off-track?

A: Paper jamming and material deviation relate to material properties, pinch roller pressure and feeding parameters. Yitu servo models adopt dual pinch rollers to improve feeding stability. When faults occur, technicians remotely guide adjustment of pressure and operating parameters for fast resolution.

Q: What factors lead to inaccurate camera contour positioning?

A: Dust on the lens, ambient light interference and blurry printed marks will affect recognition. We provide complete camera calibration tutorials, and technicians remotely assist in calibration to restore positioning accuracy.