I. Selection & Procurement (Core Decision-making Pain Points for Customers)

Q: How to select a suitable film cutting machine?

A: Four key points for model selection: ① Processing materials: hydrogel film, UV film, PET protective film, back film or other thin films; ② Application scenarios: film sample cutting for mobile phone & tablet stores, or mass film processing in factories; ③ Whether CCD vision contour cutting with camera is required; ④ Processing size and output requirements.

Yitu Electromechanical has 15 years of experience in R&D and production of engraving and cutting equipment. We offer multiple models including Mini intelligent film cutters and mobile phone & tablet film cutting machines. Customers can send materials for free sample testing. We will match the proper model according to actual cutting results to avoid wrong selection.

Q: What types of films can the film cutting machine process?

A: Compatible with various thin films such as mobile phone hydrogel film, UV curing film, PET protective film, privacy film, tablet protective film and printed back film. Different films vary greatly in hardness and thickness. Blade pressure and speed parameters need corresponding adjustment. It is recommended to send physical samples for testing to verify the actual cutting effect.

Q: Which film cutter configuration should I choose for printed films with patterns after printing?

A: Printed films need cutting along printed contours. A film cutter with camera vision contour positioning is preferred. Yitu self-developed patented true camera imaging positioning technology can automatically identify printed marks and compensate for film stretching deformation. No manual alignment is required. It achieves precise cutting of irregular patterns and reduces reject rate.

Q: How to distinguish and select film cutters for store use and mass factory production?

A: For store film application and small-batch sample making, the Mini intelligent film cutter is a good choice. It features compact size, small footprint and simple operation. For continuous mass processing in factories, servo film cutters with dual-row pinch rollers are recommended to improve feeding stability and support long-hour continuous operation.

Q: As a film cutter manufacturer, what are your core advantages over competitors?

A: ① Self-developed patented true camera imaging positioning technology, industry pioneering, with strong recognition ability for printed films and reflective films;

② Self-owned modern workshop with 6 automated production lines and sufficient production capacity;

③ All equipment has obtained CE-EMC, ICE, C-FCC and EU RoHS certifications for export;

④ OEM & ODM branding and function customization available;

⑤ One-on-one remote technical training, 1-year warranty for complete machine.

# II. Process & Production Pain Points (Top Concerns of End Users)

Q: What causes burrs and serrated edges after cutting by the film cutter?

A: Burrs and serrations are mostly caused by worn blade tips, mismatched blade pressure parameters or feeding slippage. Yitu film cutters undergo full testing before delivery. Our technicians remotely assist in adjusting blade pressure and cutting speed. Original blade spare parts are supplied to ensure clean and smooth cutting edges.

Q: The cutting depth of thin films is unstable, cutting through in some areas and failing to cut through in others. How to solve this?

A: Uneven film thickness, blade wear and inconsistent pinch roller pressure will lead to fluctuating cutting depth. Servo models support fine adjustment of blade pressure. Replace original blade tips and fine-tune pinch roller clamping force. For complex films, small sample cutting test is recommended to confirm optimal parameters.

Q: Will feeding misalignment occur during long-time continuous film cutting?

A: Servo drive plus dual-row pinch roller structure reduces accumulated feeding error over long distance. All equipment passes aging test before delivery. With proper maintenance, stable cutting accuracy can be maintained. Remote program iteration is supported to optimize performance.

Q: Can the camera identify and position transparent and reflective printed films?

A: Yitu camera positioning algorithm is optimized for transparent films and reflective films. It can perform contour recognition as long as printed marks are clear. Overstrong ambient light or dusty lens will affect recognition. Simple maintenance can be performed following calibration tutorials.

# III. OEM/ODM Branding & Questions for Foreign Trade Customers

Q: Does the film cutting machine support OEM branding and ODM function customization?

A: Yes. Yitu is an original manufacturer. We can customize body logo, boot screen, body color and program functions to meet branding requirements. For ODM projects, we will evaluate development cycle and support program iteration during production.

Q: Can non-standard function modification of film cutters be done for special thin film materials?

A: Yes. Customers provide processing samples and process parameters. Our R&D team evaluates feasibility and can fine-tune programs and feeding mechanisms to provide solution, cycle and quotation.

Q: Do film cutters have relevant certifications for overseas export?

A: Our equipment is fully certified with CE-EMC, ICE, C-FCC and EU RoHS, meeting access requirements for European, American and other overseas markets. Foreign trade customers can use them directly for customs declaration and factory audit by overseas buyers.

# IV. Training, Warranty & After-sales (Reduce Procurement Risks)

Q: Is operation training provided for new users of film cutters? Is it hard to learn?

A: One-on-one remote technical guidance is provided, covering machine operation, file import, contour calibration, parameter adjustment and basic troubleshooting. A large number of operation tutorial videos are available for review anytime. The machine adopts full touch screen intelligent control system for intuitive and simple operation.

Q: What is the warranty period of the film cutter? How to repair after warranty expiration?

A: 1-year warranty for the whole machine. Free repair for non-artificial faults within warranty period. Only spare part cost will be charged after expiration, with permanent technical consultation. Software & parameter faults will be debugged remotely first to reduce downtime.

Q: What is the after-sales response time when equipment fails?

A: Remote online troubleshooting is prioritized. Most software, parameter and setting issues can be solved remotely. Dedicated hotlines are available for quick response on working days to guide customers in fault diagnosis.

Q: Can consumable parts such as blade tips and pinch rollers be purchased from the original factory?

A: The original factory supplies full range of consumables for long term: blade tips, pinch rollers, sensors, etc. Purchasing directly from the manufacturer ensures high part matching, avoiding accuracy drop and feeding abnormality caused by third-party accessories.

# V. Sample Test & Delivery for Business

Q: Can we do sample cutting to check actual cutting effect before purchasing the film cutter?

A: Free sample testing is supported. Customers send films to our factory. We conduct cutting test, send back samples and test videos, then recommend the corresponding model.

Q: What is the approximate price of the film cutter?

A: The price varies greatly depending on machine size, camera contour function and servo configuration. Please inform us of your film material, dimension and daily output requirements, we will provide targeted configuration plan and quotation.

Q: How long is the delivery lead time after placing an order for film cutters?

A: Standard in-stock models can be shipped quickly after order confirmation. For OEM and ODM customized models, production cycle will be evaluated according to customization content and clearly informed at business negotiation stage.

Q: Which design software is compatible with the film cutter and what file import methods are supported?

A: Compatible with mainstream design software including AI, CorelDRAW, CAD and Wentai. It supports multiple input modes such as USB import and network transmission, adapting to different usage environments of stores and factories.

# VI. FAQ on Common Equipment Failures

Q: The film cutter frequently jams and fails to feed films. How to handle it?

A: Film jamming relates to curled film, pinch roller pressure and residual glue on the channel. Dual-row pinch rollers of servo models improve clamping stability. Technicians remotely guide glue cleaning and pinch roller pressure parameter adjustment.

Q: Why can't the camera contour recognition detect mark points?

A: Dust on lens, too strong or too weak ambient light and blurred printed marks will affect recognition. We provide complete camera calibration tutorials and technicians remotely assist in troubleshooting to restore recognition.

Q: After sending files from computer, the film cutter does not respond. How to solve it?

A: Check communication port, data cable and selected machine model in software. The machine supports offline output via USB to avoid computer communication failure. Technicians remotely assist in checking connection settings.