I. Model Selection & Procurement (Core Pain Points for Customer Decision-making)

Q: How to select a film cutting machine suitable for your production conditions?

A: Four core conditions shall be confirmed for model selection: ① Type of film material to process; ② Small-batch sampling in stores or mass roll-to-roll production in factories; ③ Whether vision contour cutting for printed irregular patterns is required; ④ Maximum cutting width and capacity requirements.

Yitu Electromechanical has years of R&D experience in film cutting equipment with a full range of models. Customers may send physical samples for free testing. We will recommend the optimal model according to actual cutting performance to avoid wrong selection.

Q: What thin-film materials can the film cutting machine process?

A: It can process hydrogel film, UV curing film, PET protective film, privacy film, printed back film, adhesive film and various flexible composite materials. Different films vary in thickness and toughness, requiring targeted adjustment of blade pressure and feeding parameters. For special materials, sample cutting is recommended to verify performance.

Q: What configuration is required for film cutters to process printed films with registration marks?

A: For irregular printed films after printing, a film cutter with camera vision positioning is preferred. Yitu’s self-developed patented true camera imaging positioning technology enables the machine to automatically identify printed marks and compensate for film stretching deformation. No manual alignment is needed, ensuring precise cutting of irregular contours and lower material scrap rate.

Q: How to choose between store use and factory mass production?

A: For mobile phone repair stores and small-batch sampling, the Mini intelligent film cutter is recommended for its compact size and simple operation. For continuous roll material production in factories, servo-type film cutters equipped with dual pinch rollers are preferred for stable feeding during long-hour non-stop operation.

Q: As a manufacturer of film cutting machines, what are your advantages over competitors?

A: ① Self-developed patented camera imaging positioning technology with strong recognition performance for transparent films and printed films;

② Self-owned factory building and automated production lines for stable capacity;

③ All equipment is certified with CE-EMC, ICE, C-FCC and RoHS, supporting customs declaration for foreign trade export;

④ OEM branding and ODM function customization available;

⑤ One-on-one remote technical training and one-year warranty for the whole machine.

# II. Process & Production Practical Pain Points (Top Concerns of Factories & Stores)

Q: What causes burrs and serrated edges on cut films?

A: Common causes include worn blunt blades, improper blade pressure settings and feeding slippage. All Yitu machines undergo complete cutting tests before delivery. Technicians remotely assist in adjusting blade pressure and cutting speed. Original consumables such as blades are supplied to guarantee clean and smooth cutting edges.

Q: The cutting depth is unstable, with partial full penetration and incomplete cutting. How to solve it?

A: Uneven film thickness, blade wear and inconsistent clamping force of pinch rollers will lead to fluctuating cutting depth. Servo models support fine adjustment of blade pressure. You can replace original blades and fine-tune pinch roller pressure. For new materials, always perform sample cutting first to lock in optimal process parameters.

Q: Will accumulated feeding offset occur during long-time continuous roll cutting?

A: Servo drive plus dual pinch rollers reduce accumulated feeding errors over long distances. All equipment passes complete aging tests before shipment. Stable cutting accuracy can be maintained with proper maintenance. Remote program upgrade is supported to optimize performance.

Q: Can the camera identify and position transparent films and reflective printed films?

A: Yitu’s camera algorithm is optimized for transparent and reflective films. Contour recognition works as long as printed marks are clear. Dust on the lens or strong ambient light will interfere with recognition. You can maintain the lens and working environment easily following calibration tutorials.

# III. OEM Branding & Customization for Foreign Trade Customers

Q: Does the film cutting machine support OEM branding and ODM customized development?

A: Yes. As an original manufacturer, we can customize machine logo, boot screen, body color and program functions to meet brand owners’ OEM demands. For ODM projects, we evaluate process, lead time and quotation, and support program iteration during production.

Q: Can non-standard modifications be made to film cutters for special thin films?

A: Yes. Customers provide processing samples and full process requirements. Our R&D team evaluates feasibility and fine-tunes programs and feeding mechanisms, and delivers corresponding solutions, production lead time and quotations.

Q: Are there relevant certifications for film cutters exported overseas?

A: The machines are fully certified with CE-EMC, ICE, C-FCC and EU RoHS, complying with market access requirements in Europe, America and other regions. Foreign trade customers can use the certificates directly for customs clearance and factory audits by overseas buyers.

# IV. Training, Warranty & After-sales Service (Reduce Procurement Risks)

Q: Will operation training be provided for new operators? Is it difficult to learn?

A: One-on-one remote technical guidance is provided, covering machine operation, file import, camera calibration, parameter adjustment and basic troubleshooting. Plenty of tutorial videos are available for review anytime. The machine adopts a full touch screen for intuitive and simple operation.

Q: What is the warranty period of the film cutting machine? How about maintenance after warranty expiry?

A: One-year warranty for the whole machine. Free repair for non-artificial failures within the warranty period. Only the cost of spare parts is charged after expiry, with permanent technical consultation. Software and parameter faults will be debugged remotely first to reduce downtime.

Q: What is the after-sales response speed when equipment fails?

A: Remote online troubleshooting is prioritized. Most software and parameter setting issues can be resolved remotely. A service hotline is available for quick response on working days to guide customers in troubleshooting.

Q: Can consumable parts such as blades and pinch rollers be purchased from the original factory?

A: The original factory continuously supplies a full range of consumables including blades, pinch rollers and sensors. Original parts have high matching performance, avoiding accuracy degradation and feeding abnormalities caused by third-party accessories.

# V. Business Sampling & Delivery

Q: Can we test cutting performance before purchasing the film cutting machine?

A: Free sample testing is available. Customers send film samples to us. We complete cutting tests, return samples and test videos, then recommend a suitable model.

Q: What is the price range of film cutting machines?

A: Prices vary greatly depending on machine size, camera vision positioning function and servo configuration. Please inform us of your film material, cutting dimension and daily output requirements, and we will provide a targeted configuration plan and quotation.

Q: How long is the delivery lead time after placing an order?

A: Standard in-stock models can be shipped quickly after order confirmation. For OEM and ODM customized models, the production cycle will be assessed according to customization contents and clearly stated during business communication.

Q: Which design software is compatible with the film cutting machine and what file import methods are supported?

A: Compatible with mainstream design software including AI, CorelDRAW, CAD and Wentai. It supports multiple input modes such as USB import and network transmission, adapting to different working environments of stores and factories.

# VI. FAQ on Common Equipment Failures (Long-tail Search Questions)

Q: The film cutter often jams and cannot feed films. What is the cause?

A: Film jamming is related to curled film, pinch roller pressure and residual glue on rollers. Dual pinch rollers on servo models improve clamping stability. Technicians remotely guide glue cleaning and adjustment of pinch roller pressure parameters.

Q: What to do if the camera contour function fails to detect registration marks?

A: Dust on the lens, too bright or dim ambient light and blurry printed marks will cause recognition failure. We provide complete camera calibration tutorials, and technicians remotely assist in troubleshooting to restore recognition.

Q: The film cutter does not respond after receiving cutting tasks sent from computer?

A: Check communication port, data cable and selected machine model in software. The machine supports offline output via USB to bypass computer communication failures. Technicians remotely assist in checking connection settings.